← Big Globe Ship

Terms of Service

Version 2026-10-03 · Last updated October 3, 2026

These terms are between you and Egon Forenbacher, of 47 Taunton Road, Toronto, Ontario M4S 2P2, Canada ("Big Globe Ship", "we", "us"). By requesting quotes or booking through our website you agree to them. If you do not agree, do not use the site.

1. What Big Globe Ship is and is not

Big Globe Ship is an online comparison and introduction platform. We show estimates, pass your request to independent transport and logistics companies ("Providers"), and let you compare and accept their quotes.

We are not a carrier, freight forwarder, NVOCC, freight broker, customs broker, shipping line, airline, insurer, bank or payment institution. We do not receive, hold, move, store, pack or handle cargo. We do not issue bills of lading, waybills or other transport documents. We are not your agent or the Provider's agent. We do not hold your money.

2. Estimates are not prices

Prices and transit times shown before you receive a Provider's quote are indicative estimates based on public market indicators and simplified calculations. They are not offers, quotes or guarantees. Actual prices may be higher or lower, and may change with fuel, space, surcharges, exchange rates, customs rules and other factors. Only a Provider's confirmed quote is a price, and a Provider may not raise a quote after you have received it. The price you see when you book is the price you pay. Some Providers publish standing rates, and where one matches your request you may see an "instant quote" calculated from that rate: it is the Provider's own price offer, valid until the date shown, and based on the details you entered, so the Provider may ask you to correct it if those details were wrong.

3. Your contract is with the Provider

When you accept a quote, you enter into a contract directly with that Provider, on the Provider's terms, which you must read before booking. The Provider alone is responsible for the transport and related services and for the accuracy of everything it tells you (its quotes, rates, transit times, licences, insurance and claims about its services), including pick-up, carriage, delivery, documents, customs and security filings it undertakes, handling, storage, loss, damage, delay, and any claim connected with the cargo. Big Globe Ship is not a party to that contract and has no obligation under it.

4. Our fee and payments

• Prices shown on a quote comparison are all-in: they include the Provider's price and our platform fee, which we earn for introducing you to the Provider and operating the platform. The fee is itemised where the page says so.
• We do not hold your money. If the Provider accepts card payment through its own Stripe account, your payment goes directly to the Provider, and our fee is deducted from that payment automatically by Stripe. Otherwise the Provider invoices you directly and remits our fee to us. Payment processing is provided by Stripe or by the Provider, under their own terms.
• Repeat-customer discount. If you book with us more than once, our platform fee (never the Provider's price) is reduced automatically: 10% off from your 2nd completed booking, 20% from your 5th, 25% from your 10th, 30% from your 15th and 35% from your 20th and every booking after. The discount never exceeds 35%, is matched by the email address you book with, and a rate you have been given will not be increased for you later.
• Fees, refunds and cancellations are governed by our Refund and Complaints Policy and by the Provider's terms.
• Customs duties, taxes, port or terminal charges, storage, demurrage and other charges are your responsibility unless the Provider's quote clearly includes them.

5. Your responsibilities

You confirm that:

• the information you give us and the Provider (cargo description, weight, dimensions, value, addresses, contact details, restricted or dangerous goods status) is complete and accurate;
• you own the goods or are authorised to ship them, and they are lawful to export, transport and import;
• you will not ship prohibited goods (including weapons, narcotics, counterfeit goods, wildlife products, and anything else illegal or sanctioned) and will comply with all customs, export-control and sanctions laws; and
• you will arrange appropriate cargo insurance. Unless a quote clearly says insurance is included, it is not included. A Provider's liability for your cargo is usually limited by law and is not insurance. We do not sell, arrange or recommend insurance and are not responsible for any insurance a Provider offers. Carrier and forwarder liability is often very limited, so we strongly recommend insuring your cargo.

6. Provider checks

We carry out limited checks on Providers before listing them (for example company registration, licences or memberships where applicable, an insurance certificate, and sanctions screening). We describe on the site which checks were done. A listing is not an endorsement, guarantee or assurance of quality, honesty, financial strength, or performance, we make no statement that anything a Provider tells you is true, and checks may become out of date. You should make your own decisions, read the Provider's terms, and ask the Provider for any assurance you need.

7. Sanctions and refusal

We and Providers may refuse, cancel or suspend any request or booking if we believe it may breach sanctions, export-control, anti-money-laundering or other laws, or involves fraud or prohibited goods.

8. The site, "as is"

The site, estimates and information are provided "as is" and "as available". To the fullest extent permitted by law we give no warranty that the site will be uninterrupted or error-free or that information is accurate, complete or current.

9. Limitation of liability

To the fullest extent permitted by applicable law:

1. We are not liable for any loss, damage, delay, non-delivery, misdelivery, customs seizure or other failure of any transport or related service, or for any act or omission of a Provider or other third party, including any false or misleading statement, misrepresentation or fraud by a Provider, and any loss of or damage to cargo. Claims about the transport are claims against the Provider (and any carrier it uses), not against us.
2. We are not liable for indirect or consequential loss, loss of profit, revenue, business, goodwill or opportunity, or loss of data.
3. If we are found liable to you despite the above, our total liability for all claims relating to a booking is limited to the platform fee you paid for that booking (or, if none, CAD $100).
4. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any rights you have as a consumer under mandatory law where you live.

10. Indemnity

You will compensate us for losses, claims and costs (including reasonable legal fees) arising from inaccurate or misleading information you gave, shipment of prohibited or restricted goods, or breach of these terms or the law, except to the extent caused by our own wilful misconduct.

11. Complaints and disputes

If something goes wrong, contact the Provider first and also tell us at support@bigglobeship.com. We will record your complaint and pass it to the Provider as described in the Refund and Complaints Policy. We do not decide disputes between you and a Provider and cannot guarantee an outcome.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. The courts of Ontario have jurisdiction, but this does not remove any right you have under mandatory consumer law to bring a claim in the courts of your home country or to rely on its mandatory rules.

12. Changes, termination and general

• We may update these terms; the version in force when you make a request applies to it. We may suspend or end access to the site at any time.
• If a part of these terms is unenforceable, the rest remains in force.
• We are not responsible for failure or delay caused by events beyond our reasonable control.
• These terms, our Privacy Policy and our Refund and Complaints Policy are the entire agreement between you and us about the platform.

Contact: Egon Forenbacher, 47 Taunton Road, Toronto, Ontario M4S 2P2, Canada, support@bigglobeship.com.

Terms · Provider Agreement · Privacy · Refunds and Complaints